Category: My Account
How to manage your account details
How to Access Call Recording Files
The view all call recordings, go to the service plan of your choice and select Activity.
How to Set Up Sequential Forwarding
When using sequential forwarding the call is forwarded to the first (main) preset number...
How to View Remaining Minutes Left for the Month
To view the remaining minutes, go to the Rates tab
How to View Call Detail Records
Call details are located in the activity tab
How to Change Your Forward to Number
Over the course of time, users may want to change or update their...
Why is Documentation Required to Get a Number?
Due to a rapidly increasing level of fraud in the telecommunications industry...
Country Calling Codes
Are telephone number prefixes used to reach telephone subscribers in other countries.
How to Set Up Black / White Lists
Black and white lists are a great feature to reduce spam calls. Black lists will block...
How to Forward Fax to Email
The fax forwarding feature enables you to forward faxes to email. Follow the steps...
How to Access Voicemail Recordings
Voicemail can be accessed from the control panel and it can be forwarded...
How to Configure Voicemail
Users may set up a voicemail at no extra cost. Here are the steps to configure voicemail...
How to Set a Custom Phone Greeting
Users may set a customized greeting to professionally answer calls at no extra...
How to Set Up Interactive Voice Response | IVR
Users may configure IVR (interactive voice response) to greet callers, offer a...
How to Ring Multiple Phones at the Same Time | Simultaneous Ringing
Simultaneous Ring will ring several different phone numbers at the same time.
How to Configure Time of Day Routing | Time of Day Routing
The time-of-day routing feature enables you to forward calls to different destinations...
How to Add RollOver Minutes | RollOver Minutes
RollOver will carry over your unused plan minutes into the next month.
How to Change Your Plan
You can upgrade or downgrade the plan that you have for each service line. Changes must be submitted...
How to Add Services to Your Account
Additional services can be added to your account at any time you wish. Additional services will be billed at a prorated amount..
How to Log In to Your Account
Please visit https://cp.globalcallforwarding.com/, then press + new login.
How to Reset Password
To reset your password, please visit https://cp.globalcallforwarding.com/ and click Forgot account number / password.
How to Report a Problem With Your Service
Our support team is available 24/7 to troubleshoot any problems related to our service.
How to Check the Status of a Trouble Ticket
Log in to your control panel to check the status of a trouble ticket.
How to Download Your Invoices
Click View/Download Invoices on the right-hand side of the page...
How to Send Payment Via Wire Transfer
We accept payment via wire transfer. To send us a wire transfer, you will need our bank name and...
How to Update Credit Card Information
To update credit card information, please get started by logging into your account...
How to Cancel My Service
Our service is month-to-month without any commitment.
How to Forward Calls to Multiple Numbers
Yes. It is possible to forward calls to more than one phone number. This can be achieved by...
Can I Use Both Simultaneous and Sequential Ringing?
Yes. Sequential and simultaneous ringing can be achieved when using an IVR...
How Many Calls Can I Receive During a Specific Time Period?
There are no limitations to the volume of call traffic you can receive in a given time period. Our network is designed...
Can Calls be Routed to an IP Address or VoIP Device?
Yes. You are able to forward inbound and outbound calls to an IP address or VOIP device...
How to Contact Technical Support
It is possible to contact our technical support team 24 hours per day, 7 days per week...
How to View Call Records
Yes. You can view a complete call list with full details in your control panel via billing statements and...
How Can I Contact United World Telecom?
You can contact United World Telecom with contact information here.