Occasionally, the phone numbers that we provide receive unwanted telemarketing and spam calls. Unwanted calls can cost money to the account owners.
To reduce spam calls, we hold previously owned numbers in a 12-month quarantine before re-instating them into inventory. In addition, we try to ensure that the number is not published anywhere on the internet. If we find that a number is published on the internet, we will return it to our provider. However, there are some instances where the numbers that we provide have a prior history.
If you’re receiving unwanted calls and would like them to stop, you have a few options:
Block Incoming Calls from Certain Numbers
We have a blocklist feature designed to prevent unwanted phone numbers from reaching you. You could either set up a blocklist or a whitelist.
Set Up a Basic IVR Menu
In many cases, telemarketing and spam calls are generated by auto-dialers and predictive dialers. These systems wait for someone to answer the call and then connect the call to a telemarketing agent. These systems usually cannot interact with an IVR menu.
If you’re receiving unwanted calls, you can set up an IVR menu that plays a message like “Thank you for calling, please press 1 to speak with someone.”
Contact Us and Request a New Phone Number
We recommend that you contact us if you start receiving a high volume of unwanted calls. Once confirmed, we will gladly swap the number out for you and return it to our provider.