Users may configure IVR (interactive voice response) to greet callers, offer a predetermined list of menu options, and route callers to the appropriate extension. IVR is included free with our business phone service and can be set up from the control panel.
Here are the steps to configure IVR:
1. Log in to your account.
2. Click My Phone Numbers on the left-hand side of the page.
3. Click the Setting icon on the line that you would like to modify.
4. Click the Call Forwarding tab and select IVR.
5. Click the Manage IVR Applications to customize your IVR processes in the IVR Apps editor.
For technical support, please contact us via phone or live chat. We are happy to help customers with their IVR set up.