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How Local Ringback Tones Work

Ringback tones are ringtones callers hear when dialing a number. Every country has its own ringback tone that callers hear when calling someone. Customized local ringback tones are international tones that can take place of your local ringback tone. This way, when customers call your local or international number, they will hear the tone they are familiar with and not an international country’s ringback tone. In other words, callers will be unable to recognize that you are somewhere else unless you tell them. You can set up customized ringback tones via the control panel for additional authenticity.

Do Callers Know Their Call is Being Forwarded? | Call Forwarding

No. Callers are unable to recognize that their call is being forwarded unless you let them know. In the control panel, you can set specific local ringback tones of origination countries for more integration.

How to Get a Vanity Phone Number

You can add or purchase a vanity phone number from United World Telecom. We offer both local or toll free vanity phone numbers from countries across the globe. A vanity number is a number that is simple to remember. There are two different types of vanity numbers: one that represents a word and one that follows a memorable pattern. For example, 1-800-THE-WORD or 1-561-UWT-TELE, 1-800-888-8888, or 1-561-561-5611. You can request a vanity phone number here.

How Can I Contact United World Telecom?

You can contact United World Telecom by calling +1-561-908-6171 or +1-800-908-6171 for the US and +66-600-02-4172 for APAC. Other ways to contact us can be found here.

Can I Keep My Current Phone Service and Still Use United World Telecom?

Yes, United World Telecom forwards incoming calls to just about any phone number in the world, as well as VoIP and SIP devices.

How to Forward Incoming Calls to International Numbers

Your United World Telecom call forwarding service forwards incoming calls to just about any phone number in the world including VoIP and SIP devices. Adjust your call forwarding settings in the control panel by choosing a number for incoming calls and a destination number where calls will be forwarded.

How to Add Custom IVR & Extensions to a Plan | IVR

United World Telecom offers a custom IVR system and unlimited extensions. We offer both services for free; they come included with your virtual phone number plan. For a simple IVR set-up, there is no additional cost. However, there may be a reasonable development fee (based on the case) for a more advanced IVR set-up. We can provide professional voice recordings and prompts with a custom service quote.

The IVR menu with advanced options enables customers to:

Set up complex rules,
Include more than one greetings,
Create a map with extensions for each department
Build a phone tree for callers to navigate, and other settings.

Can Toll Free Numbers be Accessed from Other Countries?

Toll free numbers are assigned to the country they originate and are not accessible internationally. There are some general exceptions to this rule. Canadian toll free numbers, for instance, are accessible from the US and vise versa.

There are other exceptions where toll free numbers in the US can be reached by some telecommunication providers in the United Kingdom and other countries. However, this usually is not the case, and it’s generally not free. This means the caller is charged for a regular US call even if they actually do reach a toll free number within a different country. It is best to assume, under most circumstances, that toll free numbers aren’t accessible from outside the country in which they are based.