How to Receive Calls in the Softphone App

To forward and receive inbound calls in the GCF Softphone apps and/or integrations, follow these steps:

1) Choose Outbound Lines

Choose which outbound lines to use with the softphone apps or the integrations.

You can find your Outbound Calling lines and credentials in the control panel.

1. Click Outbound Calling on the left-hand side of the control panel to reveal all outbound lines.
2. Your UserID for each outbound calling line will be displayed under the UserID column.
3. Click the desired User ID or Settings icon. Under the User Options tab, you can view your Line credentials: Password for this line.

For softphone apps: You will log in to the softphone with your desired Outbound line’s User ID and Password.

For the integrations: You will need to connect your GCF Outbound Line with your desired integration. Find instructions for your specific integration here.

2) Set Up Basic Forwarding

To forward and receive calls, you will need to change the Forward-to destination for your inbound lines.

1. In the control panel, go to My Phone Numbers.
2. Click on your desired inbound phone line or the Settings icon.
3. Then, go to the Call Forwarding tab and the Basic sub-tab.
4. Here, under ‘Forward all calls to,’ enter “sip:” followed by your selected Outbound line’s user ID (see step 1). Example: “sip:UserID.”
5. Make sure you select the radio icon under Basic to switch the forwarding rule
6. Click Save Changes.

For softphone apps: To receive inbound calls on the softphone apps, set ‘Forward all calls to’ the Outbound line UserID you log in to the softphone with.

For the integrations: To receive inbound calls on the softphone integration, set ‘Forward all calls to’ the Outbound line UserID you have set up the integration with.

3) Forward Incoming Calls to Multiple Destinations

To receive incoming calls on multiple destinations (devices, softphone app, integrations, phone lines, SIP addresses, locations), you will need to configure Advanced Routing.

1. In the control panel, go to My Phone Numbers.
2. Click on your desired inbound phone line or the Settings icon.
3. Then, go to the Call Forwarding tab and the Advanced Routing sub-tab.
4. Make sure you select the radio icon under Advanced Routing to switch the forwarding rule.
   
5. Now, click on Go to Rule and Create New Rule.
6. In the ‘Forward all calls to’ section, you can enter different destinations where you want to receive calls.
7. You can include phone numbers, SIP addresses, etc.
8. You can also customize the routing method: Sequential, Random, Simultaneous, and Forced % Distribution.
9. Click Save Rule to save changes.