No. Callers are unable to recognize that their call is being forwarded unless you let them know. In the control panel, you can set specific local ringback tones of origination countries for more integration.
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How to Get a Vanity Phone Number
You can add or purchase a vanity phone number from United World Telecom. We offer both local or toll free vanity phone numbers from countries across the globe. A vanity number is a number that is simple to remember. There are two different types of vanity numbers: one that represents a word and one that follows a memorable pattern. For example, 1-800-THE-WORD or 1-561-UWT-TELE, 1-800-888-8888, or 1-561-561-5611.
How Can I Contact United World Telecom?
United World Telecom offers 24/7 live technical support through multiple channels. Customers can reach us through Live Chat, phone, email, or support tickets.
We pride ourselves on the responsive, personalized, dedicated, and helpful service we provide prospective and existing clients.
How to Contact United World Telecom by Phone
Depending on your location, you can use the following numbers to reach United World Telecom by phone:
- United States (Toll-Free): 1 (877) 898 8646
- Asia Pacific (Thailand): +66 (60) 002 4172
- International: +1 (561) 276-7156
How to Contact United World Telecom by Email
Depending on your requirements, you can contact United World Telecom at various email addresses:
- Customer Service: services@unitedworldtelecom.com
- Sales: sales@unitedworldtelecom.com
- Technical Support: tech@unitedworldtelecom.com
- Employment: careers@unitedworldtelecom.com
How to Open a Support Ticket
Existing customers can report technical issues with their services by opening a support ticket. For expedited ticket resolution, we recommend opening a support ticket first with details of the problem and then contacting us via live chat.
Can I Keep My Current Phone Service and Still Use United World Telecom?
Yes, United World Telecom forwards incoming calls to just about any phone number in the world, as well as VoIP and SIP devices.
How to Forward Incoming Calls to International Numbers
Your United World Telecom call forwarding service forwards incoming calls to just about any phone number in the world including VoIP and SIP devices. Adjust your call forwarding settings in the control panel by choosing a number for incoming calls and a destination number where calls will be forwarded.
How to Add Custom IVR & Extensions to a Plan | IVR
United World Telecom offers a custom IVR system and unlimited extensions. Both services are free and included with your virtual phone number plan. A reasonable development fee, based on the requirement, is charged for a simple IVR setup and a more advanced IVR setup.
The IVR menu with advanced options enables customers to:
- Set up complex rules,
- Include more than one greeting,
- Create a map with extensions for each department
- Build a phone tree and other settings for callers to navigate.
Contact us for more information on advanced IVR setup.
We also created an IVR setup guide for existing customers.
Can Toll Free Numbers be Accessed from Other Countries?
Toll free numbers are assigned to the country they originate and are not accessible internationally. There are some general exceptions to this rule. Canadian toll free numbers, for instance, are accessible from the US and vise versa.
There are other exceptions where toll free numbers in the US can be reached by some telecommunication providers in the United Kingdom and other countries. However, this usually is not the case, and it’s generally not free. This means the caller is charged for a regular US call even if they actually do reach a toll free number within a different country. It is best to assume, under most circumstances, that toll free numbers aren’t accessible from outside the country in which they are based.