Chase Rogers

How to Buy New Virtual Phone Numbers?

You can easily purchase virtual phone numbers — local, toll-free, national, and mobile numbers — from United World Telecom and Global Call Forwarding. In this guide, we’ll go over:

  • Buying phone numbers from the website (for new customers)
  • Buying phone numbers from the control panel (for existing customers)

Want to better understand our pricing and plans? Here’s our inbound and outbound pricing guide.

How To Purchase Your Inbound Number from the Website

1. Go to our website Pricing page. In Step 1, search for your desired country. Then, select the phone number type (local, toll-free, national, or mobile numbers) and phone number from our inventory.

UWT pricing plans

2. Next, select the plan tier best suited for your communication needs. Review the pricing and included minutes.

3. Then, enter your contact information and account type before proceeding.

4. Now, you can add premium add-ons to this phone line — Rollover Minutes, Call Recording, and Outbound Calling. Once selected, click Add to Cart.

select your features

5. On the checkout page, you can review your cart, Add More Numbers, enter billing information, and submit the order.

cart checkout

6. Once you submit the order, you will be prompted to the Confirmation page – we recommend bookmarketing it for easy access.

On this page, you can:

  • Verify your email address (look for an email from us in your inbox for verification)
  • Check the status of your order
  • Upload documents needed to help us activate your account.

Learn more about documentation requirements:

7. Once your account is activated, you will receive login credentials to our control panel. Your new number will appear in the My Phone Numbers tab in the control panel.

Here you can configure call forwarding, routing, and other advanced features as needed.

select my phone number

How To Purchase Your Inbound Number from Within the Control Panel

1. Log in to your control panel.

2. Click My Phone Numbers on the left-hand side of the page.

3. Click on the Add Phone Number button on the top-right side of the page.

add a phone number

Alternatively, you can click on Add Service Lines from the left-hand panel and choose a Call Forwarding line. From there, use the phone number ordering form and follow the prompts to get a new service line.

add call forwarding line

4. Using the form on this page, you can select the number you would like to purchase.

5. From the left dialog box, Select Your New Phone Number, select the country for your desired number.

select a call forwarding plan

6. Next, select the type of virtual phone number you want for your business. Choose from local, toll free, national, or mobile numbers available for this country. Pick the prefix and number available.

7. Then, enter where you want calls forwarded in the right dialog box Forward Incoming Calls To.

8. Next, review plans and pricing for this number.

9. Scroll down to add optional features such as Rollover Minutes, Call Recording, and Outbound Calling.

10. Click Add to Cart.

add features to plan

11. On the Checkout page, review your cart. Here you can choose to Add More Numbers or Submit Order.

cart checkout

 

How International Call Forwarding Works

International call forwarding works by receiving incoming calls from originating phone numbers (local and international calls) and forwarding the call to a number predetermined by our customer. This predetermined destination number can be any mobile phone, landline, or SIP address worldwide. In other words, our customers can answer incoming calls in any location. All of this is done through our call forwarding network. We have local and toll-free numbers available in most countries; our inventory covers over 160 countries.

Learn more about international call forwarding and how it works in our detailed blog post here.

How Local Ringback Tones Work

Ringback tones are ringtones callers hear when dialing a number. Every country has its own ringback tone that callers hear when calling someone. Customized local ringback tones are international tones that can take place of your local ringback tone. This way, when customers call your local or international number, they will hear the tone they are familiar with and not an international country’s ringback tone. In other words, callers will be unable to recognize that you are somewhere else unless you tell them. You can set up customized ringback tones via the control panel for additional authenticity.

Do Callers Know Their Call is Being Forwarded? | Call Forwarding

No. Callers are unable to recognize that their call is being forwarded unless you let them know. In the control panel, you can set specific local ringback tones of origination countries for more integration.

How to Get a Vanity Phone Number

You can add or purchase a vanity phone number from United World Telecom. We offer both local or toll free vanity phone numbers from countries across the globe. A vanity number is a number that is simple to remember. There are two different types of vanity numbers: one that represents a word and one that follows a memorable pattern. For example, 1-800-THE-WORD or 1-561-UWT-TELE, 1-800-888-8888, or 1-561-561-5611.

How Can I Contact United World Telecom?

United World Telecom offers 24/7 live technical support through multiple channels. Customers can reach us through Live Chat, phone, email, or support tickets.

We pride ourselves on the responsive, personalized, dedicated, and helpful service we provide prospective and existing clients.

How to Contact United World Telecom by Phone

Depending on your location, you can use the following numbers to reach United World Telecom by phone:

  • United States (Toll-Free): 1 (877) 898 8646
  • Asia Pacific (Thailand): +66 (60) 002 4172
  • International: +1 (561) 276-7156

How to Contact United World Telecom by Email

Depending on your requirements, you can contact United World Telecom at various email addresses:

  • Customer Service: services@unitedworldtelecom.com
  • Sales: sales@unitedworldtelecom.com
  • Technical Support: tech@unitedworldtelecom.com
  • Employment: careers@unitedworldtelecom.com

How to Open a Support Ticket

Existing customers can report technical issues with their services by opening a support ticket. For expedited ticket resolution, we recommend opening a support ticket first with details of the problem and then contacting us via live chat.

Can I Keep My Current Phone Service and Still Use United World Telecom?

Yes, United World Telecom forwards incoming calls to just about any phone number in the world, as well as VoIP and SIP devices.

How to Forward Incoming Calls to International Numbers

Your United World Telecom call forwarding service forwards incoming calls to just about any phone number in the world including VoIP and SIP devices. Adjust your call forwarding settings in the control panel by choosing a number for incoming calls and a destination number where calls will be forwarded.

How to Add Custom IVR & Extensions to a Plan | IVR

United World Telecom offers a custom IVR system and unlimited extensions. Both services are free and included with your virtual phone number plan. A reasonable development fee, based on the requirement, is charged for a simple IVR setup and a more advanced IVR setup.

The IVR menu with advanced options enables customers to:

  • Set up complex rules,
  • Include more than one greeting,
  • Create a map with extensions for each department
  • Build a phone tree and other settings for callers to navigate

Contact us for more information on advanced IVR setup.

We also created an IVR setup guide for existing customers.

Can Toll Free Numbers be Accessed from Other Countries?

Toll free numbers are assigned to the country they originate and are not accessible internationally. There are some general exceptions to this rule. Canadian toll free numbers, for instance, are accessible from the US and vise versa.

There are other exceptions where toll free numbers in the US can be reached by some telecommunication providers in the United Kingdom and other countries. However, this usually is not the case, and it’s generally not free. This means the caller is charged for a regular US call even if they actually do reach a toll free number within a different country. It is best to assume, under most circumstances, that toll free numbers aren’t accessible from outside the country in which they are based.