Outbound Calling is a turnkey solution to help businesses make local, long-distance, and international calls, displaying a customized Caller ID with your virtual phone number. Learn how to get numbers with Local 2-Way Voice here.
You can add outbound calling by:
- Purchasing the service from our website
- Adding it to your existing account from the control panel
- Speaking with our sales or account management team.
To Purchase Outbound Calling from the Website:
1. Go to our Outbound Calling page.
2. View rates and select an Outbound Calling plan.
Note: Outbound call plans are based on call credits. The monthly service plan fee is used as a call credit each month. There is a credit balance, and per-minute rates for calling various destinations. Call usage exceeding the plan amount will be charged at applicable per-minute rates.
We offer five outbound calling plans, each with included calling credits and an additional per-minute rate. Plan credits are available on a line-by-line basis.
3. Add Call Recording, if desired.
4. Then, fill in information about your new phone number and where you want calls to be forwarded.
5. Select an Inbound Voice plan and add optional inbound add-on features (Rollover Minutes and Call Recording).
Note: As you purchase the Outbound Calling plan, you will need to select an Inbound phone number as well. Even if outbound is the only use case, you are required to have an inbound plan to show that phone number as CLI (local caller ID).
6. Fill in the necessary information, Add to Cart, and then Submit.
To Add Outbound Calling from the Control Panel:
1. Log in to your control panel.
2. On the left-hand panel, under Services, click on Add Service Lines.
3. Then, choose an Outbound Calling line.
From there, use the phone number ordering form and follow the prompts to get a new service line.
4. Select the country and phone number you want to purchase.
5. Choose to Activate call recording for this outbound calling line.
6. Next, review plans for this number, and select a plan.
7. A dialog box will appear asking to Add this new Outbound Plan. Click Yes, Add to complete your order.
