How to Add Call Recording | Call Recording - United World Telecom Knowledgebase

How to Add Call Recording | Call Recording

Record incoming and outgoing phone calls on our network. Our hosted call recording platform enables businesses to listen to and download call recordings. Call recording can be added to any service line. Get started by logging into your control panel.

Record Incoming Calls

1. Click My Phone Numbers from the left-hand side of the dashboard.

call recording start

2. Click on the Recording icon for the service line that you would like to record calls.

call recording

3. Toggle the menu option to the right from Status Off to Status On.

call recording and transcription toggles

4. Click Save Changes to confirm your request.

5. Turn on Transcription and Translation, if add-ons are desired.

softphone call recordings

Related: How to Download Call Recordings

Related: How to View Call Recording Transcripts and Translations