The Call Summaries feature enables quick insights into business phone calls by summarizing each transcribed call.
By using call summaries, managers, administrators, and individual contributors can understand call transcripts at a glance by viewing a summary of the call. The call summary consists of a few sentences summarizing each call’s contents.
Call summaries can be found within the AI Insights tab in your control panel.
Getting Started
To get started with our call summary feature, AI Insights must be enabled within your account. Call summaries are included with the AI Insights feature and can be accessed for each line with AI enabled.
How To View Call Summaries From The AI Insights Dashboard
Follow these instructions to view call summaries from the AI Insights Dashboard:
- Click AI Insights on the left navigation bar.
- Choose the line where you’d like to view call summaries and apply relevant filters.
- Click on Display Report.
- Click on Summary in the Activity column to view the call summary.
FAQs
- Why can’t I see summaries for all my calls?
You will only see call summaries after the AI Insights and Call Recording features have been activated. Call summaries are only available for lines with call recording and AI Insights enabled.