We strongly recommend that service cancellations are submitted online via control panel. You may also send an email to cancel@unitedworldtelecom.com however cancelling via email cannot be guaranteed unless a reply from us acknowledging is received. The cancellation, furthermore, should not be submitted any later than the last business day of the month during US EST business hours. The cancellation will be effective on the last business day of the month during US EST business hours. No prorated refunds will be made for the month in which the cancellation has been requested.
Verified business customers may ask for a refund of their remaining call credit at any time during the first 30 days of service activation for technical issues that are confirmed by our tech team.
You can read the rest of our cancellation terms on our Terms & Conditions page.