Our introduction prompt feature enables call recipients to understand the call source. This prompt can be played when you answer a call to inform you of the source of this call, the campaign name, etc. If you’re forwarding calls to a general line or a person’s cell phone, knowing how to greet the caller can be very beneficial.
Your caller will not hear this prompt; he/she will hear silence while this prompt is played to you.
- After logging into the control panel, navigate to the My Phone Numbers page.
- Click on the phone number underneath Forward To/Change for the line you wish to add an Intro Prompt to.
- Under the “Basic” tab, you will see a section for Intro Prompt on the right side.
- You can either upload or record your intro prompt (note: we recommend a short intro prompt, which should be between 2 and 3 seconds).
- Click on Save Changes.