With the MS Teams Softphone integration, you can use your Global Call Forwarding Softphone extension to make and receive phone calls.
Note:
- This MS Teams extension only works if you are an existing customer of Global Call Forwarding and have activated the option for MS Teams Softphone integration.
- New users can add the MS Teams integration to their GCF service for a $10/month fee per user.
- New users have a 30-day free trial from the date of initial activation for each line.
- This integration can be activated and canceled at any time from the account control panel.
How to Set up MS Teams Softphone Integration
To activate the option for MS Teams Softphone integration in your Global Call Forwarding account, follow the below steps:
1. First, log in to your Global Call Forwarding control panel with your email and password.
2. In the Services menu on the left, click on the Integrations option.
3. Find the MS Teams Softphone and click on Activate.
4. Before you leave, make a note of your Outbound Lines’ PINs and passwords. You will need this information to connect MS Teams and Global Call Forwarding.
5. Then, download and install the GCF Softphone Windows desktop app from the Microsoft Store.
6. After downloading and installing, log in to the softphone with your Global Call Forwarding credentials — the relevant PINs and passwords.
7. Then, in the softphone, go to Settings and Integrations and activate MS Teams integration. A new screen to insert MS Teams credentials will open.
8. Next, go to your Microsoft Teams account.
9. In Apps, search for and install the Global Call Forwarding softphone app. After the installation is completed, return to your MS Teams Home page.
10. To use the softphone extension, your MS Teams page and the softphone app should be opened simultaneously.
11. To make calls, click on the desired contact or phone number, and the softphone desktop app will open and place the call for you.
How to Use the GCF Softphone with MS Teams
Users can make calls in two ways using the GCF softphone within MS Teams:
Option 1: Call directly from the GCF softphone.
1. Open the Contacts within the softphone. Here you will see both MS Teams contacts and GCF contacts listed. This automatically updates and syncs.
2. Find and click the number or contact you wish to call, and Call.
Option 2: You can use the GCF click-to-dial extension, allowing you to directly click and call the phone numbers that appear in the Teams pages.
1. Click here to activate the GCF Chrome extension.
2. Once the extension is activated, it will automatically connect with the GCF Softphone app.
3. Within Teams, you’ll find a click-to-dial button next to all phone numbers. Simply, click on the button to dial the desired number or contact.
4. This will prompt the softphone dial pad to open up. Click on the Call button to place the call.
Alternatively, you can have the Dial immediately setting turned on in the extension settings. This way, when you click the call button, the call is placed through the softphone directly, without asking you to click Call.
Familiarize yourself with the softphone in our How to Use the GCF Softphone guide.