We offer five outbound calling plans, each with included calling credits and an additional per-minute rate. Higher plans offer more calling credits and better outbound rates.
Understanding Pricing and Plan Levels
The monthly service plan fee is used as a call credit each month. Call credits work similarly to a calling card, in that there is a credit balance and per-minute rates to call different destinations. Call usage exceeding the plan amount will be charged at applicable per-minute rates.
Example
Suppose you subscribe to the Outbound Calling Basic Plan at $25 monthly. This gives you $25 worth of credit to make outbound calls. Different countries and destinations (e.g., landlines, and mobile phones) have different rates.
For example, the per-minute rate to call the US and Canada is $0.023, and the per-minute rate to call mobile phones in the United Kingdom is $0.08 (rates are current as of May 20th, 2024).
- You would have 1,086 included minutes if you only call the US & Canada ($25 / $0.023 per minute = 1,086 minutes)
- Similarly, you would have 312 included minutes if you only call mobile phones in the United Kingdom ($25 / $0.08 per minute = 312 minutes).
Your calling credit gets recharged each month until you discontinue the service.
Here are some further examples:
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- You start the month with a $25 balance (Outbound Basic Plan).
- You make a 10-minute call to the US. $0.23 is deducted from your balance (10 * $0.023). You now have $24.77 remaining in the month.
- Then, you make a 10-minute call to a mobile phone in the United Kingdom. $0.80 is deducted from your balance, leaving you with $23.97 remaining in the month.
- After using all your call credits, you can continue making calls, which will be charged at the per-minute rate.
Other Questions
• You can see your monthly usage by logging into your control panel — Outbound Calling > Service Plan of desired phone line > Activity:
• If you sign up in the middle of the month, you will be billed a prorated amount and have a prorated calling credit.
• The service is billed in 60/60 increments. If your outbound call is connected for 5 seconds, 10 seconds, or 32 seconds, you’re billed for 1 minute. And if the call does not connect, then you will not be billed for the call.
• You can View Rates for different countries on this page:
