It is very easy to make international calls using the GCF Softphone and Web Dialer. Here’s how:
How to Make International Calls With the GCF Softphone
1. Please download the GCF Softphone app (required for certain connector CRM/help desk integrations) to your desired device. Here are the links:
- GCF Softphone for Windows
- GCF Softphone for Android
- GCF Softphone for iOS Apple
- GCF Softphone for macOS
You need at least one Outbound Calling Line (PIN) to place or receive calls in the softphone app. The softphone login credentials are tied directly to these Outbound Calling Line PINs. Learn how to order your Outbound Calling service here.
2. Once downloaded, log in with your Outbound Calling User ID and password. You will then see a dialpad.
3. Please enter the phone number that you would like to call.
Note: Always enter the country code before the rest of the number. For international calls, dial 00 followed by the full phone number (country code included).
4. Click the green phone icon to initiate the call.
How to Make International Calls With the GCF Web Dialer
It is very easy to make international calls using the GCF web dialer. Here’s how:
1. Log in to the web dialer with your Outbound Calling User ID and password.
2. Upon logging in, you will see a dialpad.
3. Please enter the phone number that you would like to call.
Note: Always enter the country code before the rest of the number. For international calls, dial 00 followed by the full phone number (country code included).
4. Click the green phone icon to initiate the call.
