Our support team is available 24/7 to troubleshoot any problems related to our service.
To report a problem with your service, please log in to your control panel or the GCF softphone app.
In the Control Panel
1. On the left-hand side of the page, click Trouble Tickets.
2. On the right-hand side of the page, click on Open a Trouble Ticket.
3. Enter all relevant information and click on Submit.
In the GCF Softphone App
1. Click on Settings.
2. Scroll down and click on Create Support Ticket and enter all relevant information.
3. Then, click Submit Ticket.
Support will be in touch with you as soon as possible to troubleshoot the issue.
Related: Check the Status of a Trouble Ticket