What Documentation is Required to Purchase a New Number?

Some countries do require documentation to get a telephone number. The documentation may include but is not limited to the following. Click on the links to get more details:

Worldwide Address
Passport or ID
Company Registration
Letter of Intent
In-country Address
Proof of Address
End User Details
Usage Description
Contact Person Details
ID or Passport of the Authorized Representative
Special Order Form
VAT Number

Worldwide Address

In certain countries, it’s required by the national regulator and/or local carrier to provide an address of the end user of the phone number which can be anywhere in the world. This worldwide address should be your business address.

Passport or ID

In certain countries, the national regulator and/or local provider requires the number to be registered with the person ordering the number. For this, it’s required to provide a proof of ID or passport of the person placing the order. This should also work as a photo ID of the person ordering the number.

In some cases, it may be required that an ID or passport must belong to the person who is in charge of the end user’s company. There are also cases when it’s required to provide a photo of the person holding his/her ID or passport.

Company Registration

In certain countries, the national regulator and/or local provider requires the number to be registered with a company or business registration. Company registration may be required to be local or worldwide. Make sure that the company registration form or document you supply matches the business name in the order you placed and includes relevant tax ID numbers. Please provide an English copy of your company or business registration.

Letter of Intent

A Letter of Intent (LOI) describes the reason for purchasing the number and its use. Using your company letterhead, please fill out a letter with the following content:

Company name
Authorized contact details
Service description for the number
Title and name of authorized signatory, e.g., CEO, CFO
Signature of authorized signatory
Company stamp, if available

Note: In some cases, a stamped LOI may be a must requirement by national authorities and/or local provider.

In-country Address

In certain countries, it’s required by the national regulator to have an in-country address by the end user. Sometimes, this in-country address requirement may be even more specific in terms of geographical location: the end user may need to have an address in the region corresponding to the area code of the number. Example: if you want to have an Amsterdam Geographical number, you need to have an address in Amsterdam and not in Rotterdam.

If you do not have an in-country address for the selected country, we may not be able to provide you with the number.

Proof of Address

In certain countries, on top of an address, the national regulator and/or local provider requires proof of this address. Note that the name of your business should be visible on the document you provide and the document is less than three months old. You can submit the below documents for address proof:

Utility Bill
Lease agreements
- In some areas, shared lease agreements are not accepted. If this is all you have, we can try and submit this documentation.
Bank Statements

End User Details

In certain countries, the national authority and/or local provider requires the end user details of an individual or a company ordering the number. The required information may include, but is not limited to, the following:

Name and Surname for personal identity
Company Name for business identity
Name of the person responsible for the number
Contact Information – phone number and email
Address

Usage Description

In certain countries, the national regulator and/or local provider is required to provide a business case or a usage description of the purpose of use of a number.

Contact Person Details

In certain countries, the national authority and/or local provider requires the details of the individual ordering the number. The required information may include, but is not limited to, the following:

Name and Surname for personal identity
Name of the person responsible for the number
Contact Information – phone number and email
Address
Date of birth (in some cases)
Tax number (in some cases)

ID or Passport of the Authorized Representative

In some countries, the national authority and/or local provider requires the ID or passport of the authorized representative (e.g. CEO / director of the company). And in certain cases, even the document linking the authorized representative to the company is required (especially if the authorized representative is not listed on business registration).

Special Order Form

For some destinations, the national authority and/or local provider may require separate additional order forms (besides the LOI) to be filled, signed, and (at times) stamped by the end user.

These forms differ based on different destinations & number types. For your specific destination and number types, please reach out to our customer support team for specifics.