United World Telecom offers a variety of business phone number types such as toll-free, local, international, national, local 2-way voice, and vanity phone numbers. Companies of all sizes and in every industry can benefit from these numbers.
Verified businesses are not required to sign any long term contract. We want our service to speak for itself. Personal accounts will have a minimum of 3 months commitment.
Virtual phone numbers are business telephone numbers that use VoIP technology to make and receive voice and video calls over the internet instead of traditional phone lines.
Yes. Since virtual phone numbers work over the internet, users can make and receive calls from any location and through any device as long as you have a strong internet connection.
As many as you need! We do not limit the amount of phone numbers or lines our customers can have because we want users to be able to build an effective communication system for their company.
United World Telecom offers virtual numbers for businesses to use in more than 160 countries around the world. You can find the right number for your business by signing up on our website or speaking with a representative.
Definitely! Keep your current phone service and have incoming calls forwarded from your new United World Telecom number to your existing one.
You can get a local, toll-free, international, national, local 2-way voice, universal toll-free (UIFN), or vanity number by signing up with United World Telecom.
Yes, almost all. We are the leading provider in offering virtual phone numbers for countries around the world. In fact, we have numbers available in more than 160 countries and regions across the globe! If you’d like a number but can’t find the country on our website when signing up, please contact our corporate sales department.
Sign up for a virtual business number for target countries you want to expand to by filling out the form on our website or contacting us to learn more.
Verified business customers may ask for a refund of their remaining call credit at any time during the first 30 days of service activation for technical issues that are confirmed by our tech team.
If you find yourself unsatisfied with our communication service, please contact us and let us know what is wrong. This gives us a chance to offer you better service. However, if you still want to cancel your account, you can cancel your subscription through our control panel.
Get in touch with experts at United World Telecom with contact information here.
By offering virtual numbers for more than 160 countries the world over, United World Telecom gives your business the ability to expand globally. Use our virtual phone numbers to:
- Grow your international customer base
- Enter local markets
- Track calls and monitor growth
- Advertise locally
- Offer global sales and customer service, and more.
United World Telecom was founded in 1996 and has over 28+ years in the business.
No. The biggest advantage of using virtual phone numbers is that there is no limit to your call traffic volume within a given period of time. Our network can handle whatever call volume your business experiences. Simply contact us and let us know your business’ call traffic and we’ll set your account up to handle it efficiently.
Our technical support team is available 24/7 in any medium you desire: phone, email, live chat, or by submitting a trouble ticket directly from your account’s control panel.
Yes! We offer free trials for business accounts only. This way, companies can test our service and features before making a decision.
We have an extensive inventory of local, toll free, national, vanity, and UIFN numbers in more than 160 countries around the world. We have direct access to millions of numbers. Additionally, if a number you desire is not immediately available, we can usually get it.
Yes. If you can’t find the number you are looking for on our website, you can definitely reach out to our sales team here to request the number you want.
You can find specific information about documentation required for a particular country on our pricing page. Select the country and phone number type and click on Additional Info and Restriction
Absolutely! We want you to create the best communication system for your business. And if this means bulk virtual phone numbers then we’ve got your back! In fact, most of our customers use multiple numbers to offer global sales and customer service. Send us a corporate inquiry and we will send you a detailed proposal and custom quote.
Yes. We do sell UIFN numbers, also known as Universal International Freephone Numbers, Universal Toll Free Numbers and Universal Phone Numbers. 45 countries participate in the UIFN program which lets users use one single toll free number to connect with customers from these areas. Sign up for these numbers on our website or by contacting our corporate sales department.
You can quickly and easily purchase new toll free numbers from our website. If you are a current customer, you can purchase new numbers through your control panel.
We offer domestic and international toll-free numbers (ITFNs) as well as universal freephone numbers (UIFN) for different countries around the world.
We have a large inventory of international toll-free numbers for more than 160 countries around the world. Browse through our inventory on our pricing page to find your desired country’s toll-free number availability.
Typically, no. However, there may be some exceptions. To see if your selected toll-free number will be accessible from other countries, refer to the Additional Info and Restrictions under your selected number on the pricing page.
Yes, United World Telecom does offer mobile-accessible toll-free numbers. However, this is not available for all countries and their availability varies. When purchasing your number, you can view accessibility and restriction information under “see additional info and restrictions” on the pricing page.
No, we have no extra set-up or installation fees when you purchase a number with us. An exception to this is the UIFN number that incurs a one-time set-up fee.
AI Call Insights is a feature that uses AI to analyze call data and provide actionable insights. Our Call Insights comes with call transcription, call summary, and sentiment analysis.
AI Call Insights includes multiple features to help businesses better understand customer interactions and optimize business processes. Use summaries and transcripts to quickly scan through calls and identify customer sentiments and frustrations with sentiment analysis.
Call transcription uses AI to convert recorded conversations from phone calls into written text. These transcripts can be accessed through the AI insights and call activity tabs in the Control Panel.
Our Call Insights feature uses AI to generate call summaries that highlight key points discussed during a phone call.
Sentiment analysis evaluates the tone and emotion of a caller's conversation to determine if the interaction was positive, neutral, or negative.
You can access AI Call Insights reports and analytics through the United World Telecom control panel. You can also filter and export data for further analysis.
AI Call Insights Basic plan is free for the first 30 days, after which there is a $4.95 monthly fee + $0.05 per minute additional charge.
Yes, you can try AI Call Insights for free for the first 30 days. Want to get started? Follow our guide.
Monthly invoices are accessible via the Billing and Payments section of your online control panel. You may access your control panel through the following link: https://newcp.globalcallforwarding.com/. We also send monthly email notifications when a new bill is ready along with the amount due.
You can check all of your invoices here https://newcp.globalcallforwarding.com/app/payments/billing-payments
United World Telecom accepts all major credit cards (Mastercard, Visa, American Express) and PayPal.
We try to keep the billing process simple. Your monthly bill will automatically be charged to the credit card or PayPal account on file. Change or adjust your payment method in your control panel’s payment settings tab.
We also support other payment options including Wire Transfers and Purchase Orders (POs) with Payment Upon Receipt of an Invoice (PUR). Customers need to request PUR and go through the process with a CSM or account manager to be approved.
All billing activity is available for review in your control panel. This information is available in real time and lists call records.
When a user goes beyond their monthly calling minutes, the additional minutes are charged at an additional per minute rate. You can access this information in your control panel.
Number porting is a communication service that lets users change phone service providers while retaining their current phone number.
Users choose to port their number for a variety of reasons such as:
- Switching to a service with better quality
- Switching to a service with better pricing
- Keeping all numbers on one platform, etc.
Yes, you can port your existing number to United World Telecom. To request your numbers to be ported, please go to our porting request page. An account manager will get in touch with you upon receiving your porting request.
There are different factors that affect porting fees. Porting fees may be waived depending on the selected plan, country, total account size, and the number type among others. Contact our sales team for more detailed information.
Yes. You can port multiple numbers with us by filling out the form on this page.
Once your phone number has successfully been ported over to our network, you will receive a confirmation email saying that the network is active and ready to use. You can then cancel your current service.
To successfully port your number, we will need a copy of the latest invoice from your current provider. Please make sure that your name, address, and date are clearly visible on the invoice.
This depends on variety of factors such as:
- Your country
- Type of number being ported
- Current provider
- Status of number availability, etc.
Based on these factors, number porting can take anywhere from 1 week to 2 months. Check with our representatives to get a more accurate estimate.
Most phone number types can be potentially ported to our system. However, there may be some complications depending on the country and phone number type. To know if we can port your specific phone number, connect with our experts or fill this form to get started.
Call forwarding is a communication feature that enables incoming calls coming to a certain number to route to another number or line you desire.
No, callers are not aware of their calls being forwarded as it occurs during the normal ringing period. Additionally, to make callers feel comfortable, you can set local ringback tones or custom caller IDs so that customers know that the call is associated with your business, even if it is being routed to another office.
Yes, United World Telecom has the ability to forward or route incoming calls to any location or VoIP/SIP device you prefer.
Yes, you can change the number you forward calls to as many often as you like. You can easily adjust call forwarding rules from your account’s control panel.
Absolutely, you can forward calls to multiple numbers as well as VoIP devices or IP addresses. We offer call routing features such as sequential forwarding, location-based routing, time of day routing, and simultaneous ringing at no additional cost. Adjust settings to create the perfect communication system from your online control panel.
Yes. You can use our cloud IVR feature to activate both sequential and simultaneous ringing. Set the IVR rule to route calls to a specific group, along with a failover to route to a different group. These groups can be your line and ring groups that achieve sequential and simultaneous ringing.
An Interactive Voice Response system is a cloud communication tool that uses an automated voice response to answer incoming calls and provide callers with options to resolve their call. A common example of IVR is an automated response offering menu options such as Press 1 for customer support, Press 2 for billing, and so on.
Yes, United World Telecom offers vanity numbers for the United States and Canada. To get a vanity number, view our Pricing page for availability.
Cloud IVR works over the internet and can be managed through an online control panel. Create an efficient phone tree so that callers can navigate through helpful options and have their calls resolved by providing solutions through pre-recorded messages or by transferring the caller to the right department.
Your cloud IVR system can achieve a variety of functions such as:
- Answer calls
- Provide callers with company information
- Direct callers to the right department
- Offer troubleshooting help via pre-recorded messages
- Forward callers to voicemail, and more
A well-designed cloud IVR system can help callers with their concerns by offering solutions and directing callers to the right department or agent. This will also help reduce the burden agents feel as the IVR can take care of simple, mundane processes, leaving the agents free to work on more complicated issues.
Yes, United World Telecom’s custom cloud IVR system lets you upload custom messages and voices as you desire.
Yes, we offer call detail records that list down all incoming and outgoing calls made to your number. These records can be viewed in your control panel as and when needed.
The User & Role Management feature is an administrative feature that allows admins (the main contact on an account) to create users and roles, and then assign roles to these users who have access to your Global Call Forwarding account.
Furthermore, you can set permissions to enable or disable users within specific roles from viewing and modifying different aspects of your account. For example, you may offer some users access to everything while other users may only receive email notifications.
These user roles allow managers to provide each user with their own level of access across our Control Panel. The four main roles are:
- Super Admin: Has access to everything and can create and manage new roles and permissions.
- Admin: Has access to everything except the ability to create or modify new users and roles.
- All Email Notifications: Only receives email communications from GCF and does not have any Control Panel access.
- Billing Email Notifications: Only receives invoice-related email communications from GCF and does not have any Control Panel access.
- Custom: Create custom roles with specific permissions and provide “Modify” or “View” access to users.
- Once logged in, click on the username in the top right corner of the page.
- Click on Account Settings.
- Under User Management, you can add new users to your account. Enter their Name, Email, and select a Role. Then, click on Add New User.
The Super Admin or the main account contact person for an account can create and assign new user roles by following these steps by going to Account Settings and clicking on Role Management. Here are the step-by-step instructions.
Inbound calls are calls customers make to a business to request sales or customer service. Inbound calls are more customer service-focused. Outbound calls are calls a business makes to a list of prospects and leads. Outbound calls focus more on sales and lead generation.
Outbound calling is an advanced virtual communication feature that lets users make calls from any purchased number and use that number as their caller ID. This way, you can make and receive calls through our service with a sense of authenticity and credibility. And you can use local caller IDs to encourage customers to answer your call.
Dynamic caller ID or customizable caller ID is a part of the outbound calling service. This feature enables users to display any of their purchased numbers as their caller ID when calling locally and internationally. Doing so makes your business more accessible to customers the world over.
Local 2-Way Voice combines outbound calling and local phone numbers to enable businesses to use a local caller ID for inbound and outbound calls. In other words, you can call international customers with in-country caller IDs.
You can change your outgoing caller ID for specific phone lines in the respective line’s settings. In the control panel, go to Outbound Calling, and click on your desired lines Settings icon.
Under the User Options tab, scroll down to the Outgoing Caller ID white list, choose the Country and Lines (phone number) you want to display when calling someone.
Local 2-way voice allows businesses to call global customers with in-country caller IDs. This means you can display a Spain local number when calling Spanish customers from the US. You can also use the same number to receive incoming calls from these customers.
You can get cloud phone numbers with local 2-way voice on our Pricing page. Browse through our inventory and in number type, select local 2-way voice numbers.
A softphone allows users to make and receive calls over the internet through the computer, smartphone, or tablet, without the need for a physical phone device. When integrated with CRMs and help desk software, agents can make calls directly from the desired platform, log call data, update customer contacts, access voicemail and recordings, and more.
United World Telecom offers CRM, PBX, and help desk softphone integrations to connect your United World Telecom phone service to your core business applications.
Our softphone integrations include access to the GCF softphone within your CRM or help desk software. Use the softphone integration to make and receive calls from within the CRM or help desk web pages.
Our softphone integrations have the following features and functionality:
- Place calls directly from the CRM or help desk web pages
- Answer incoming calls through the softphone dialer
- Automatically link data between both platforms
- Access voicemail inbox and forward incoming voicemails to desired destinations
- Sync, search, and filter through business contacts
- Record and transcribe incoming and outgoing calls (add-ons)
We offer the following CRM integrations: Zoho, Salesforce, Zendesk, HubSpot, Pipedrive, Odoo, and GoHighLevel.
We offer the following CRM integrations: Zoho Desk, Intercom, Gorgias, and LiveAgent.
We offer the following CRM integrations: 3CX, FreePBX, Asterisk, and more.
To use any of our integrations, you must have a United World Telecom outbound calling plan and have an account with your desired CRM or help desk software. Then, follow our guidelines for specific CRMs and help desk software to set up your integration.