Global Call Forwarding customers can also add Call Recording Transcription and Call Recording Translation features to their phone lines. Once transcription is activated, this feature will automatically transcribe recorded calls and display them in a text format.
You can view the text through the control panel. This gives your teams the option to read and easily share recordings
Current languages supported for transcription: Afrikaans, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Maori, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, and Welsh.
You can also activate Call Recording Translation to automatically translate these transcripts to your desired language.
Note: To use Call Recording Transcription, you will need to turn on the Call Recording feature in the control panel. And to use Call Recording Translation, you will need to activate both Call Recording and Transcription.
Turn on Call Recording Transcription and Translation
1. Get started by logging into your control panel.
2. Click My Phone Numbers from the left-hand side of the dashboard.
3. Click on the Recording icon for the service line that you would like to record calls.
4. If you haven’t turned on Call Recording, then first toggle the menu option to the right from Status Off to Status On.
5. Then, turn on the Transcription and Translation buttons, as desired.
6. Click Save Changes to confirm your request.
How to View Call Recording Transcripts & Translations?
You can view call recording transcripts and translations in a few different ways:
- My Phone Numbers tab
- Outbound Calling tab
- Custom Reports
- Softphone (upcoming)
To view call recording transcripts and translations in the control panel, follow these steps:
1. Click on My Phone Numbers or Outbound Calling
2. Then, click the Service Plan icon of your desired phone line.
3. Then, select the Activity tab. On the right, under Call Recording, you’ll see options to hear recordings or read transcripts.
You can also view recordings and transcripts through Custom Reports for specific time periods.
We are also working on adding this functionality to our softphone for CRM integrations. Once activated, you’ll be able to view call recording transcripts and translations directly in the GCF softphone.
