Testing your phone number ensures that your service is activated, properly configured, and routing calls as expected. Follow the steps below:
1. Sign in to your control panel.
2. Under Services, click on My Phone Numbers, located in the page’s left-hand menu.
3. Click on the Number Testing icon next to the line you want to test. 
4. Here, you will see two options: Create Test Schedule and Test on Demand.
a) Click on Test on Demand to immediately run a test to verify that your phone number is working properly. Note that each test costs $1.98.
b) You can also create schedules to test your phone numbers regularly. Click on Create Test Schedule, enter your preferences, and click Schedule.
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- How often do you want to run the test – time and date range
- Which lines do you want to test – select all your lines or specific ones as needed
- Who will receive the report – assign a recipient
5. Once your test is completed, you will see a new option View Test Reports.
You will now be able to see the status of your tests: Success, Pending, and Failed, along with other call details.
Need help?
If you’re unable to complete a test successfully, contact our support team with:
- The number you tested
- Date and time of the call
- Destination number
- Observed issue
We’ll help investigate and resolve the issue as quickly as possible.